Elyse Ortiz Meister
Information Technology Spectalist
EXPERIENCE U.S ARMY (FORT HOOD, TX) MARCH 2020- MAY 2022 • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Helped write training manuals for the entire team and company. • Trained computer users on and is familiar with Dell Rugged Latitude Laptops. • Maintained daily performance of computer systems. • Asked questions to determine the nature of the problem. • Installed, modified, and repaired computer hardware and software. • Cleaned up computers. • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Ran reports to determine malfunctions that continue to occur. • Maintained Cisco and Palo Alto Network devices such as Routers, Switches, and peer to peer devices in a mixed vendor environment. • Built and secured 50+ Secure, non-secure, and CENTRIX networks in the field to support mission communication requirements. • Additionally, provided desktop support for the organizations Windows 10 workstations